Returns & Exchanges
SHOEBACCA.com offers a 360-day return policy on all unworn, new merchandise in its original packaging to ensure your complete satisfaction. We strive to make the return process as seamless as possible for our customers within the United States.
Initiate Return
Visit our online returns portal and enter your order number and billing zip code to locate your purchase.
Print Label
Select the items you wish to return and print the prepaid UPS shipping label provided through the portal.
Pack Items
Place the unworn footwear in its original brand box and secure it inside a separate shipping carton to prevent damage.
Ship and Refund
Drop off your package at any authorized UPS location; your refund will be processed within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing