Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
What is the return policy for SHOEBACCA.com?
We offer a 365-day return policy. Items must be in their original, unworn condition with all tags and packaging intact to qualify for a full refund.
Are all the products sold on your site authentic?
Yes, we guarantee that 100% of our inventory is authentic and sourced directly from the brands or authorized distributors.
Do you offer free shipping?
We provide free ground shipping on all orders within the continental United States. Expedited shipping options are available at checkout for an additional fee.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number. You can also view your order status by logging into your account on our website.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Klarna for flexible financing.
Can I exchange an item for a different size?
Currently, we do not offer direct exchanges. We recommend returning the original item for a refund and placing a new order for the desired size or color.